Department Description


    RiverBay Corporation maintains three Cooperator Service Offices (CSO’s), one in each of the three centers—Dreiser, Bartow and Einstein—charged with the responsibility of providing essential services to residents of Co-op City in a timely and efficient manner.


    “The Cooperator Service Office is a vital part of the management operation for this community,” said Vernon Cooper, RiverBay’s General Manager. “Basically, cooperators can rely on this office to address their service requests, disseminate information regarding policies and procedures or just provide information about how management works.” 

    “All of the services that are performed at Co-op City usually are initiated from the Cooperator Services Office,” said Juanita Net, director of CSO. 


    These services run the gamut from maintenance to social work, in the case of senior residents.
Each CSO office is staffed by an Area Manager, Assistant Manager, Secretary and two maintenance service representatives. Among their duties are to:

 

Process requisitions and work orders for disbursement to Maintenance, as well as various other  departments on a daily basis, based on cooperator requests for services such as window replacement, tub re-glazing, tub liners, lobby glass and apartment window glass replacements.

Arrange building inspections.

Accompany building association members on walking tours of their buildings and grounds.

Process Community Complaints as they are received (logging, notifying the cooperator by correspondence of such) and forwarding the complaint to the Appeals Committee for a hearing, as well as attending these hearings if the cooperator so requests.

Attend Building Association Meetings.

Send out flyers for posting in buildings or to be placed under the doors regarding water and elevator shutdowns, stuck intercom buttons, painting, etc.

Send form letters to cooperators for poor housekeeping problems, noise complaints, illegal appliances, throwing objects out of windows, mats outside of apartment doors and dogs in apartments.

Upon receiving signed cooperator’s approval, mail or fax letters of verification to banks, city agencies, mortgage companies, realtors, etc. who request information about cooperators.

Allocate hall closets to cooperators on a waiting list.

Inspect damaged apartments, walls and floors due to fire or floods; take floor measurements for replacement and follow up with the flooring and plastering/painting departments.

Submit reports to Risk Management for personal damages to apartments resulting from fire, air condition leaks, pipe breaks.

Represent RiverBay Corporation at eviction proceedings, DHCR hearings and Landlord/Tenant Court. 

Refer senior residents who are in need of assistance to NORC’s in-house caseworker and prepare confidential reports.

Refund laundry money to cooperators because of dysfunctional washing machines and dryers.

Prepare lease agreements for cooperators with freezers and dishwashers and send all pertinent information to the Rent/Bookkeeping office.

Sell small, over-the-counter items such as towel bars, aerators, drawer rollers, hinges and glass shelves for medicine cabinets to cooperators and maintain an inventory of such items.


    “We also conduct face-to-face interviews with cooperators who have ongoing issues that have not yet been resolved,” said Net.  According to Net, no appointment is needed and any cooperator who wishes, may simply walk into the CSO office for service. In addition, they may also call their respective CSO office or contact the office through the official RiverBay website.   “They can log into us and we will go ahead and make out a Work Order accordingly,” said Net.  New cooperators who may not be familiar with the CSO office and its services are given an information package during their Orientation session which includes the information on this office.  “We are the information source for cooperators,” said Net. “Whenever there is doubt, call your CSO. We are the catalysts that will then go ahead and disburse to every department. We make sure that we get back to them so that they don’t have to make fifty calls.”   

    "The CSO managers are seasoned individuals who work with and relate to the cooperators on a one-on-one basis primarily, but also in group settings, such as Association meetings,” said Cooper. “They are one of the departments that are instrumental in conducting inspections and subsequently, preparing reports to expedite needed repairs and make adjustments and revisions where needed. All in all, they are the ‘eyes and ears’ of the corporation because of their close relationship to the cooperators.” 

CSO 1 in Dreiser, Room 6, covers Buildings 1-14, and can be reached at (718) 320-3300, press 3, press 1, press 1

CSO 2 in Bartow, Room B, covers Buildings 15-25, and can be contacted by calling (718) 320-3300, press 3, press 1, press 2

CSO 3 in Einstein, Room 37, covers Buildings 26—35, and can be reached at (718)-320-3300, press 3, press 1, press 3 

Contact Information

    Juanita Net, Director, (718) 320-3300, Ext. 2770, jnet@riverbaycorp.com